Service Policy

Last updated: 22 August 2026

This Service Policy explains how a typical engagement with Lavanya Tech works — from proposal to delivery to post-launch support — for our web development, e-commerce, app development, AI automation, and digital marketing services. It applies alongside our Terms & Conditions; where a signed proposal or contract for your specific project says something different, that document takes precedence.

1. Engagement Process

• Consultation — we discuss your requirements, goals, and budget.
• Proposal — we share a written scope of work, timeline, and pricing.
• Agreement — once you approve the proposal and the advance payment is received, we schedule the project and begin work.
• Execution & delivery — we build, review with you at agreed checkpoints, and deliver the final work.

2. Payment Terms

• Projects typically require an advance payment before work begins, with the balance billed at agreed milestones or on completion — the exact split is confirmed in your proposal.
• Retainer-based services (ongoing SEO, PPC management, social media, AI automation support) are billed monthly, in advance, for the upcoming month of work.
• Invoices are due within the timeframe stated on the invoice; we reserve the right to pause active work on overdue accounts until payment is received.
• All prices are exclusive of applicable taxes (e.g. GST) unless stated otherwise.

3. Revisions

Each project proposal specifies a number of included revision rounds for design and development milestones. Reasonable refinements within the agreed scope are included; requests that change the original scope, add new features, or go beyond the included revision rounds will be quoted and billed separately before we proceed.

4. Project Timelines & Delays

Timelines quoted in your proposal assume timely feedback, content, and access/credentials from your side. Delays in providing these — or delays caused by events outside our reasonable control (force majeure, third-party platform outages, payment gateway/app store review delays, etc.) — will extend the delivery timeline accordingly and are not treated as a delay on our part.

5. Cancellations & Refunds

• If you cancel a project before work has started, any advance paid (minus payment gateway fees, if applicable) is refunded.
• Once work has started, the advance covers work already completed and planning/resource time already committed, and is non-refundable; any unused portion of a later milestone payment for work not yet started is refunded on cancellation.
• Retainer services can be cancelled with the notice period stated in your agreement (typically 30 days); the current paid month is not refunded but no further billing occurs after cancellation takes effect.
• Third-party costs already incurred on your behalf (domain names, licenses, ad spend, hosting already purchased, app store fees) are non-refundable.

6. Intellectual Property & Ownership Transfer

Ownership of custom code, designs, and content we create for your project transfers to you upon full and final payment. Until then, all deliverables remain the property of Lavanya Tech. We retain the right to reuse general-purpose components, frameworks, and know-how developed during your project in future work for other clients, provided no confidential or client-specific material is disclosed. Third-party licensed assets (fonts, stock images, plugins) remain subject to their own license terms.

7. Confidentiality

We treat your business information, credentials, and project details as confidential and use them solely to deliver your project. With your permission, we may reference the completed project (name, screenshots, a short description) in our portfolio and marketing.

8. Post-Launch Support & Warranty

Unless your proposal states otherwise, we provide a complimentary bug-fix window after launch to resolve defects in work we delivered (typically 15–30 days, as specified in your proposal). This covers fixing what we built — it does not cover new features, changes to requirements, issues caused by third-party updates or by changes made by you or another party after handover, or normal content updates. Ongoing maintenance beyond the warranty window is available as a separate retainer.

9. Termination

Either party may terminate an ongoing engagement with written notice as specified in the project agreement. You remain responsible for payment of work completed and costs incurred up to the termination date.

10. Governing Law

This Service Policy is governed by the laws of India, with disputes subject to the exclusive jurisdiction of the courts in Gautam Buddha Nagar, Uttar Pradesh, India.

11. Contact Us

Questions about an active or upcoming project? Reach us at vikas@lavanyatech.com or +91 88378 10916.